Clients should show up 5-10 minutes before scheduled time. If for any reason you may be late, please call before hand. Your time starts at your scheduled appointment time and still ends at scheduled appointment time. For any reason you may be late your appointment time does get cut and you are still reliable to pay full price. For any reason the massage therapist is running late, they are responsible for making up for that time and giving the client their full time or your treatment will be discounted.
Please call/text or Email 24hours before scheduled appointment. If for ANY reason you are unable to cancel or reschedule your appointment more then 24hrs your card that is placed on file to hold your appointment will be charged 50% full value of your scheduled appointment. If client chooses to no show with no call text or email, Client will be charged FULL price of their appointment to the card on file. Appointments scheduled on a holiday and client cancel less then 24hrs or no shows to their scheduled appointment client will be charged FULL PRICE of appointment. Either your card on file will be charged or gift card will be charged.
Elements Spa does not guaranty any refunds, do to the fact that clients are not charged anything until they have been notified of price.
Elements Spa will not charge full price or at all to clients that have felt in danger at any time for any reason, if you were over charged, or if client chooses to cut treatment short.
Elements Spa does not provide refunds 24hrs after treatment, or if it was your first massage with therapist, or if client received their full appointment time. DON’T KEEP SEEING A THERAPIST IF YOU DIDN’T LIKE THE TREATMENT THE FIRST TIME WITH THEM. As the owner I have seen hands on that every massage therapist is different and have their own way of giving a massage/treatment. To one client they may love a therapist but to another client they may not like that same therapist. Which also means every clients needs and wants are different from their pressure to what they are looking to get out of the massage. Each client signs an intake form stating they will inform the therapist before or during their treatment if anything needs to be adjusted or if the client feels uncomfortable.
Clients are welcome to come dressed as pleased. While being massaged you may be undressed to what the client feels is comfortable. More areas exposed helps the therapist get to those areas that need worked on. Clients are under a sheet and blanket at all times and only area’s reviled are the once being worked on. Than recovered as soon as done being worked on. If at ANY time the client feels uncomfortable or to exposed, they are welcome and we hope that the client notifies therapist so the issue may be resolved immediately.
Once in the massage room it becomes privet relaxing and most importantly professional atmosphere. Anything discussed or shared in the room may be kept in notes for reminders and allow other therapist that may work on that client to know about the client.
Also while in the room at anytime the client has the right to end the massage, if client feel uncomfortable or does not wish to continue. Client will also not be charged for any part of treatment. This also goes for the therapist, they may also leave the room at anytime if they may feel uncomfortable or threaten and the massage will be done. Payment may or may not still be required this in the therapist hands.
Information given to our staff either on intake form or told verbally, Is kept in notes that staff only has access to. All questions that are asked on the intake form NEED to be answered to the best of your knowledge and to let staff know if anything has changed. Payment information may be required to have on file to hold appointments.
If you have been diagnosed by a professional for any reason (injury, disease, cancer, pregnancy) you are required to let our staff know. Elements Spa is not responsible for any harm that may come upon you during the treatment. We do advise that you get an "OKAY" from your doctor to receive a massage. Elements Spa does although have the right to turn a client away if feels that treatment may be to harmful for the client or herself.